🔄 Cancellation by the Traveler

Time before arrival Refund
More than 30 days Deposit fully refunded
Between 15 and 30 days 50% of the total amount retained
Less than 15 days No refund

In the event of cancellation, the traveler must notify the owner by writing (email). The date of receipt serves as proof for calculating the deadline. Any refund is processed within 14 business days via the same payment method used during booking.

💰 Nature of the amount paid — Deposit (Acompte)

Art. 1103 & 1231-1 of the French Civil Code · Art. L214-1 of the French Consumer Code

The amount paid at the time of booking constitutes a deposit (acompte) and not earnest money (arrhes). In the event of a cancellation attributable to the traveler, the owner is entitled to retain the entirety of the deposit as compensation, in accordance with article 1231-1 of the Civil Code.

Deposit (Acompte) vs Earnest Money (Arrhes): in the absence of an explicit mention of the term earnest money in the contract, case law classifies the sums paid as a deposit (art. 1590 C.civ.), irrevocably binding both parties. This contract expressly uses the term DEPOSIT (ACOMPTE).

🏠 Cancellation by the Owner

Art. 1224 of the French Civil Code

In the event of a cancellation initiated by the owner, the traveler will be fully refunded the amounts paid within a maximum of 14 days following the notification. Additional compensation may be claimed by the traveler under article 1231-1 of the Civil Code.

🌪️ Force Majeure

Art. 1218 & 1351 of the French Civil Code

In the event of an unforeseeable, irresistible event external to the parties (natural disaster, administrative prohibition, destruction of the property, epidemic declared by competent health authorities), the obligations of both parties are suspended by right. If the stay cannot take place due to this event, the owner will return the entirety of the amounts paid within a period of 14 days.