Security Deposit
🎯 Direct Debit Authorization — Security Deposit
Direct Debit Authorization: an amount of €1.00 is charged during the finalization of the booking to register a direct debit authorization (mandate) on the tenant’s payment method, constituting their security deposit. This amount is fully refunded within 7 business days following departure, unless damages are reported.
Deferred Direct Debit Mandate (max. €500): by accepting the booking, the tenant expressly authorizes Résidence Les Palmerèves to proceed, if necessary, with an additional direct debit of a maximum amount of €500.00 in the event of abnormal damages duly justified by photographs and/or quotes. This mandate is granted in accordance with the European Payment Services Directive (PSD2, 2015/2366/EU) and Article L133-7 of the French Monetary and Financial Code.
Notification Procedure (48h): any additional direct debit is preceded by an email notification at least 48 hours before its execution, accompanied by supporting documents (dated photos, description of damages, quotes). A 48-hour valid payment link is included in this notification. The tenant has this period to dispute the claim by replying to the email with their own supporting documents.
Check-in Inventory (D+1): a confirmation email is sent to the tenant the day after arrival, inviting them to report any observed anomalies. Any anomaly must be reported within 24 hours. In the absence of a response within this period, the accommodation is deemed to have been received in perfect condition, in accordance with Article 1731 of the Civil Code.
Tenant’s Responsibility: in accordance with Articles 1731, 1732, and 1735 of the Civil Code, the tenant is presumed to have received the accommodation in good condition; they are responsible for any damages occurring during their stay unless they can prove they are not at fault; they are also responsible for damages caused by anyone in their household or invited by them. Only abnormal damages, exceeding the normal wear and tear of the premises, can lead to a deduction.
Payment Method Validity: the tenant agrees to maintain a valid payment method up to 15 days after their departure date. In the event of expiration or blockage, they must update it within 48 hours following the notification. The invalidity of the payment method does not constitute grounds for exemption; the debt remains payable and may be subject to a recovery procedure.
⛵ Landlord’s Obligations
Condition upon Arrival (art. 1720 C.civ.): the owner undertakes to deliver the accommodation in a good state of repair and to carry out, during the rental period, all necessary repairs other than tenant repairs.
Proof of Damages: the owner agrees to charge only for damages duly documented by objective evidence (dated photographs, comparison with the check-in inventory, quotes, or replacement receipts).
Reporting Deadline: damages must be identified and notified to the tenant within a maximum period of 7 days following the departure date. After this period, no claim regarding damages occurring during the stay can be made.
Deposit Refund: the amount of €1.00 paid at the time of booking is fully refunded within 7 business days following departure, provided no damages are reported and notified within the deadlines.